A Season Abroad – Terms and Conditions

Terms and Conditions

A) Booking Travel Packages

In order to secure your reservation, you must provide A Season Abroad with payment, the amount of which depends on the specifications of your booking.

B) Paid tours/activities/excursions

After submitting your payment, A Season Abroad will proceed with securing the tours/activities/excursions included in your package. If any of your chosen options are not available we will inform you about it and recommend a suitable alternative (if available).

C) Cancellations

Please note: Terms and Conditions regarding cancellations due to instances of Force Majeure are detailed in the Force Majeure clause within these terms and conditions.

D) Notification of Request to Cancel

Cancellations will only be accepted in writing (by email, to your travel advisor), charges resulting therefrom will be based on the date this written cancellation is received. We recommend arranging travel insurance for your trip that covers cancellation for any reason. By accepting our Terms and Conditions you agree that A Season Abroad under no circumstances can be held liable for your insurance policy’s rejection to refund your payment. The choice of insurance policy is your sole responsibility.

E) Charges for Cancellations

The charges for cancellations are 100% of the payment, with no refunds available after the purchase has been made. We will make an attempt to find an alternative date/time for paid tours/excursions/activities. Please see section K for details. 

F) Changing the dates of your trip Note that postponements or changing the dates of your trip is classified as a cancellation and the cancellation policy above will apply in these cases.

G) Cancellation due to non-payment A Season Abroad can automatically cancel your reservation without your prior agreement in the event there is any outstanding balance due. In addition, this may also occur if extra services have been requested but not yet paid for. 

H) Leaving a trip early If you are to leave the trip after it has started, you agree that no refund will be available to you for any unused services of the trip. This includes, but is not limited to, costs for services, transportation, and activities/tours/excursions.

I) Reducing the number of travelers Removing a traveler from a trip will not constitute a refund for booked services/excursions/tours/activities. 

J) Cancellation by service provider Upon cancellation of paid services/tours/excursions/activities, where the customer is not at fault and has not cancelled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the customer, all sums paid to the seller of travel for services not provided will be promptly paid to the customer. The customer also has the option to book similarly priced services/tours/excursions/activities, based on the written agreement of A Season Abroad.

K) REQUESTING CHANGES TO RESERVATIONS

Changes to reservations are not always possible. In the event a change to a reservation is possible, the third-party suppliers (local operators, and others) may charge an extra fee for the alternation or the overall cost may change. The extra fees and cost differences are to be covered by you. This does not apply to adding excursions or other services to your package, only for changes to existing confirmed bookings we have made on your behalf. We reserve the right to levy a fee up to  $250 for changes made to existing bookings such as (but not limited to) changing dates of tours/excursions/activities. The exact fee will be calculated on a case-by-case basis depending on the complexity of said change.

L) REFUNDS

Refunds of any amounts due will be made within 7 days after the trip ends. All refunds other than those related to an involuntary change/cancellation of a service/activity/tour/excursion are subject to a 4% deduction to cover credit card processing fees.

M) Paid Services/Tours/ActivitiesExcursions

1. Paid services/tours/activities/excursions may be subject to change(s) prior to or upon your arrival at the designated destination. In the event of a schedule change, an alternative excursion will be provided on or near the scheduled date. If the alternative is of a lower value than the originally booked excursion, then you are entitled to a refund of the price difference, should you accept this alternative. If the alternative excursion has a higher price, then you will be responsible to pay the difference in price, should you accept this alternative.

2. It is your responsibility to arrive on time for the excursion. If any excursion is missed due to tardiness, failure to meet at the designated check-in/pick-up area, and/or any other negligence on your behalf, A Season Abroad can not be held responsible and you will not be eligible for a refund. Select activities require a minimum number of participants and may not operate unless that minimum number is achieved. 

N) COMPLAINTS

1. If you are not satisfied with any services you must report this immediately to the (name of company) destination manager responsible for your trip. If the problem is not corrected during your trip you must submit your complaint, in writing via email within 15 days of completion of the trip. We will work with you to address the stated problem and work toward a resolution.

2. A Season Abroad cannot be held accountable or responsible for transport cancellations or delays that affect your trip. We are unable to provide any refunds for unused services, such as, but not limited to: missed tours/activities/excursions. We are not responsible for any promises made by accommodation owners, local guides, or anyone else who is not our employee. 

3. We strongly recommend purchasing proper travel and personal insurance to protect you from any unforeseeable situations and accidents during your trip.

O) RESPONSIBILITY

1. A Season Abroad contracts with a network of companies and individuals to assist in the provision of trip packages. These are independent third parties vetted and qualified to perform their respective assignments.

2. All of these services are subject to third-parties terms and conditions such as transfers, accommodation, and excursions to be provided. The purchase of such services shall be considered as acceptance by you of those conditions. A Season Abroad does not operate the buses, ferries, trains, cars, airlines, excursions, tours, experiences, accommodations, etcetera used in its trip packages so A Season Abroad shall not be responsible for changes, delays, and cancellations for such services. Also, A Season Abroad will not be responsible for any additional expense(s) incurred based on changes or delays in transport, as well as services affected by weather conditions. Any complaints of the above shall be directed to these companies providing the services and claims for any refunds connected with the above - to your insurance policy. 

3. A Season Abroad will not be liable for injury, damage, loss, accident, delay, or irregularity that may occur due to the actions of third-party service providers. A Season Abroad shall not be held responsible for potential risks and dangers that you may face in travel to destinations associated with your trip, where injury, delay, or any other expected or unexpected events may occur. We have no responsibility, nor will accept any, for any traveler who breaks any law or regulation of any country visited.

4. A Season Abroad shall not be held responsible for the standards of quality, political environment, cuisine, sanitation, cleanliness, telecommunications, business practices, treatment, or medical services that you find or experience in these destinations. Risks may be involved with travel to these destinations due to unstable political situations, civil unrest, war, and government or private actions. We shall not be responsible or held liable for any of the aforementioned risks.

P) DISCLAIMER

1. While A Season Abroad and its destination managers have a relationship with both yourself and the local suppliers that are intended to assist in providing better services to you through such local suppliers, A Season Abroad shall in no way be affected by those relationships. Any damages or loss that may result from any conduct, action, or inaction by a local supplier as well as any dispute(s) – or judgment resulting therefrom – between yourself and said local suppliers are not the responsibility of A Season Abroad and A Season Abroad shall not be a party to any such conduct, action, inaction or disputes.

2. In the event of any damages, loss, accidents, injuries, or death your complaints shall be directed to the local provider of a specific service and your insurance policy. You agree not to claim any damages or liability of A Season Abroad in the case of the aforementioned events.

Q) DISPUTE RESOLUTION

1. In the event of a dispute regarding the Terms and Conditions, the Parties shall act in good faith to resolve the dispute amicably through negotiations.

2. If the dispute is not resolved within a reasonable time, but not longer than one month, any or all outstanding issues may be resolved through mediation or litigation. In the latter case, the Parties agreed that the courts of Prague, in the Czech Republic, shall have exclusive jurisdiction in respect of any disputes arising from the Terms and Conditions. These Terms and Conditions shall be governed by Czech laws.

R) PROMOTIONAL RELEASE

During the course of a tour, photographs or videos may be taken to be used by A Season Abroad or our local partners in promotional campaigns including, but not limited to, print, online advertising, our websites, and social media profiles. You will always be informed in advance of such content being taken and you will be offered the choice of being included or excluded. By agreeing to be included in the content you allow us or its local partners to use that content for promotional purposes.

S) Expiration of email and phone support

On any package which is purchased you have the right to receive email and/or phone call support. This support will expire one year (365 days) from the date of purchase.

T) Email support

1)With each package, a client is allotted a certain number of days of email support following their arrival in their chosen travel destination. These alloted number of email support days will begin from the first day an email is sent by the client following their arrival.

2)The client is expected to use this service within reason as determined by the consultant, so an excessive amount of emails or information requested by the client within this time period will not be responded to. The consultant will inform the client if the emails are excessive so that they can hopefully return to a more normal amount of emails, which should be in the 1-3 emails per day range and with a reasonable number of questions (up to 5 questions per email).